This Privacy Policy describes how PingSolve LLC ("PingSolve," "we," "us," or "our") collects, uses, and discloses information in connection with CustomCast and any related websites, applications, and services (collectively, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy.
Please read this notice carefully. By using the Services, you agree that any dispute arising out of or relating to the Services or this Privacy Policy will be resolved through individual binding arbitration administered by the American Arbitration Association (AAA) under its commercial arbitration rules, rather than in court.
You waive your right to a jury trial and agree that disputes will be brought only in your individual capacity and not as part of any class, collective, or representative action. Additional details are provided in our Terms of Service.
Your name, email address, username, profile details, and preferences; any content you create or save within the Services (such as custom feeds, saved videos, or notes); and any communications you send to our support team or feedback you provide.
Your IP address and approximate geolocation, device, operating system, and browser information, usage and interaction analytics, and information collected through cookies, pixels, and similar tracking technologies.
The questions, prompts, and requests you submit, and the AI-generated responses, summaries, and insights produced in connection with the videos you choose. This information may be used to operate, evaluate, and improve the quality of the Services.
If you sign in using a third-party provider such as Google, we may receive your name, email address, profile information, and authentication tokens from that provider.
Payments are processed exclusively by our third-party payment processor, Stripe. We do not collect, receive, or store your full payment card numbers or other sensitive payment credentials.
We do not sell your personal information. We may share information with:
We use cookies and similar technologies for functionality, analytics, and to improve your experience. You may disable cookies through your browser settings, but doing so may impair certain features of the Services.
We implement commercially reasonable safeguards designed to protect your information. However, please understand:
No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
The Services are intended to be used by adults, and any use by a minor must be set up and supervised by a parent or legal guardian. CustomCast's Parental Sandbox is designed to be configured and overseen by a parent or guardian, who remains solely responsible for any minor's access to and use of the Services. We do not knowingly collect personal information from children without appropriate parental involvement. If you believe a child has provided us information without proper consent, please contact us so we can take appropriate action.
Depending on your jurisdiction, you may have the right to access, correct, or delete certain personal information we hold about you, or to object to or restrict certain processing. To make a request, please contact us using the details below. We may need to verify your identity before fulfilling certain requests.
The Services use artificial intelligence to generate responses, summaries, and insights. This content is provided for general informational and educational purposes only, may be inaccurate, incomplete, or out of date, and does not constitute professional advice of any kind. You use AI-generated content at your own risk and should independently verify anything important.
CustomCast is an independent product and is not affiliated with, sponsored by, endorsed by, or partnered with YouTube, Google LLC, or any content creator, channel, or rights holder. "YouTube" and all other product names, logos, and brands are the property of their respective owners and are referenced only to describe how the Services work. Your use of YouTube content remains subject to YouTube's own terms of service and policies, and you are responsible for complying with them.
We may update this Privacy Policy from time to time. Changes are effective immediately upon posting the updated policy, and the "Last Updated" date above will be revised accordingly. Your continued use of the Services constitutes acceptance of the updated policy.
PingSolve LLC
Email: support@pingsolveai.com